T&C Clauses 4 to 15

4. Payments

All payments are made to Fortuna and Virtu Ltd trading as Westward Bound.

Major credit and debit cards are accepted. Where required by the payment provider, the card must be registered to the billing address supplied with the order.

All sales are processed in pounds sterling (GBP £). The GBP value accepted when the order is placed remains the contractual purchase price. Equivalent values in other currencies may vary according to exchange-rate movements and the terms applied by the customer's bank or payment provider.

Payment is taken when the order is placed and accepted.

Orders are accepted subject to successful payment authorisation and clearance of funds.

5. Production, Dispatch & Delivery Times

Except for garments specifically identified as in stock, Westward Bound clothing is individually Custom-Made and Made-For-You after an order is placed.

Our normal production and dispatch times are:

• In-stock garments: normally dispatched within 3–4 working days.
• Gold Fast Track Service: Custom-Made production within 7 working days.
• Silver Fast Track Service: Custom-Made production within 14 working days.
• Standard Service: Custom-Made production within 20–25 working days.

If in-stock garments are ordered together with Custom-Made garments, the complete order will normally be dispatched according to the Standard or Fast Track production service selected for the Custom-Made garments. We do not normally part-dispatch orders.

Production and delivery estimates are provided in good faith. Circumstances outside our reasonable control may occasionally affect these timeframes.

6. Seasonal Holiday Dates

Published seasonal holidays and workshop closure dates are treated as non-working days and are not included when calculating Custom-Made production or dispatch times.

Current seasonal closure dates, where applicable, are published with our Production, Dispatch & Delivery Information.

7. Adding to Orders

Additional garments or other items cannot be added to an order after it has been placed.

Any additional items required must be placed as a new order.

8. Postage & Packaging

Orders are dispatched in plain packaging without external Westward Bound branding or identifying marks relating to the contents.

For carrier, customs and non-delivery purposes, our return address may appear on the parcel:

Fortuna and Virtu Ltd
2 Tavistock Place
Plymouth
Devon PL4 8AU
United Kingdom

We do not use the Westward Bound company or website name on the exterior of parcels unless required for legal, customs or carrier purposes.

Delivery charges are applied at a flat rate according to destination and service, as described in Clause 9.

9. Delivery

UK Express

UK Express delivery is fully insured and costs £10.00.

Westward Bound orders delivered within the United Kingdom normally arrive within one working day from dispatch.

Delivery times begin after the complete order has been produced and dispatched and do not include the production period required for Custom-Made garments.

9.1. European Union

European Union orders are dispatched using DHL and are fully insured. Delivery costs £25.00, with an estimated delivery time of 2–4 working days from dispatch.

DHL Packstation delivery is available where supported by DHL and appropriate for the destination.

We cannot deliver to PO Box addresses within the European Union.

Qualifying goods exported by Westward Bound from Great Britain to customers in the European Union are zero-rated for UK VAT, subject to applicable UK export requirements.

European Union orders are supplied under Incoterms® 2020 DAP (Delivered at Place).

Under DAP, the recipient is responsible for applicable import formalities and destination charges, including import VAT and applicable customs or clearance fees.

Goods satisfying the applicable UK-EU Trade and Cooperation Agreement rules of origin may qualify for preferential tariff treatment.

Import VAT is payable according to the requirements and applicable VAT rate of the destination country. If garments are purchased for delivery to a third party, the purchaser should ensure that the recipient is aware of these obligations.

Further information is available in our European Union & International Import Taxes Information.

Rubber apparel commodity code currently used by Westward Bound: 4015900000.

9.2. International

International orders to destinations outside the United Kingdom and European Union are dispatched using DHL and are fully insured.

Delivery costs £38.00, with an estimated delivery time of 3–7 working days from dispatch.

We cannot deliver international orders to PO Box addresses.

Qualifying goods exported by Westward Bound from Great Britain are zero-rated for UK VAT, subject to applicable UK export requirements.

International orders are supplied under Incoterms® 2020 DAP (Delivered at Place).

Where applicable, import taxes, customs duties, tariffs and customs or clearance charges imposed by the destination country are payable by the recipient and are separate from the Westward Bound delivery charge.

If garments are purchased for delivery to a third party, the purchaser should ensure that the recipient is aware of these obligations.

Further information is available in our European Union & International Import Taxes Information.

Rubber apparel commodity code currently used by Westward Bound: 4015900000.

Customers in the United States should also read our USA Import Taxes & Tariffs Information.

9.3.

All estimated delivery times begin from the point of dispatch, after the complete order is available for shipment.

Production time and delivery time are separate.

9.4.

Where an order cannot be delivered or collected and is returned to Westward Bound, the applicable delivery charge will normally be payable again before re-dispatch.

9.5. Returned Parcels & Administration Costs

A £40 administration fee applies where a parcel is returned to Westward Bound because an incorrect or incomplete delivery address was supplied at checkout, or delivery was rejected by the recipient without lawful justification.

Reasonable carrier, customs, return and associated costs resulting from the failed delivery will also be payable by the customer.

Where legally permitted, these amounts may be deducted from any refund or credit otherwise due.

9.6. Non-Payment of EU Import VAT or International Import Charges

Westward Bound garments are manufactured in the United Kingdom and are imported into the EU at a 0% customs tariff under the EU–UK Trade and Cooperation Agreement. EU import VAT and applicable customs handling or clearance charges remain payable.

Where EU import VAT, customs duties, tariffs or clearance charges are payable at destination, the recipient is responsible for paying them in full.

Failure to pay destination charges may result in the parcel being held, returned, disposed of or otherwise dealt with in accordance with the procedures of the courier and relevant customs authority.

If Westward Bound agrees to accept a returned parcel, reasonable courier, return, customs and associated costs incurred may be deducted from any refund otherwise due, where legally permitted.

The administration charge described in Clause 9.5 may also apply where the return results from the recipient's refusal or failure to meet applicable import obligations.

10. Returns, Exchanges, Cancellations & Refunds

Nothing within Clause 10 excludes or restricts statutory rights relating to goods that are faulty, not as described, not of satisfactory quality or not fit for purpose.

10.1. Cancellations. Custom-Made-to-Order. Cooling-off Period

Westward Bound classifies garments individually manufactured after an order is placed as Custom-Made-to-Order. Except for garments specifically offered from stock, the garment ordered would not otherwise be produced for stock.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cooling-off right does not apply to goods made to a customer's specifications or to clearly personalised goods.

Where a Westward Bound Custom-Made-to-Order garment falls within this statutory exception because it has been made to the customer's specifications or is clearly personalised, cancellation or return cannot be required solely because the customer has changed their mind.

Where the statutory exception does not apply, the customer's statutory cancellation rights remain unaffected.

For cancellations and amendments outside an applicable statutory cancellation right:

• Standard Service orders enter production within 24 hours.
• Fast Track Service orders enter production within one hour.
• After production has commenced, Westward Bound may agree to a cancellation or order amendment at its discretion.
• Where such a cancellation or amendment is accepted, a 30% cancellation or order amendment charge applies to help cover design, administration, pattern preparation, material and production costs already undertaken on the customer's behalf.
• Fast Track Service fees are non-refundable once the priority production service has commenced, subject to applicable statutory rights.
• Refunds for accepted cancelled orders, where applicable under these Terms & Conditions, and eligible Stock Clearance purchases are processed within five working days.
• Refunds for returned goods are processed within 14 days of our signed receipt of the returned garment(s), or within any shorter period required by applicable law.

Any cancellation charge is subject to applicable consumer law and does not affect rights that cannot lawfully be excluded or restricted.

10.2. Returns, Exchanges & Problems With an Order

Please inspect your garments as soon as reasonably possible after delivery.

If there is a problem with your order, please contact Westward Bound promptly. We recommend contacting us within 24 hours where possible so that we can investigate the matter immediately.

Please provide your order reference and, where useful, photographs showing the issue.

We may ask you to return the garment for inspection before determining the appropriate resolution.

We recommend that returned goods are sent using an insured and tracked service requiring signature on delivery. Please retain proof of posting.

The request to notify us promptly does not limit your statutory rights concerning faulty, misdescribed or otherwise non-conforming goods.

10.3. Where the Error Is Our Fault

If a garment has a manufacturing fault, is not what you ordered or otherwise fails to conform to the contract, Westward Bound will provide the remedy required under applicable consumer law.

Depending upon the circumstances, this may include repair, replacement, price reduction or refund.

Where Westward Bound is responsible for reasonable return postage, we will meet or reimburse the applicable cost as required by law.

For reference, our current standard delivery charges are:

• United Kingdom: £10.00.
• European Union: £25.00.
• International: £38.00.

Nothing in this clause affects your statutory rights.

10.4.

Westward Bound is not responsible for damage caused after delivery by misuse, inappropriate care, accidental damage, neglect or normal wear and tear where the problem is not attributable to a manufacturing fault or other lack of conformity existing in the garment.

All garments are individually inspected before dispatch.

10.5.

Customers are responsible for checking the garment selection, size, colour, options and delivery address supplied when placing an order.

If you discover an error after ordering, notify Westward Bound immediately.

Standard Service orders normally enter production within 24 hours and Fast Track orders within one hour. Prompt notification therefore gives us the best opportunity to amend an order before production begins.

10.6. Custom-Made Returns, Amendments & Cancellations

Where a Custom-Made garment is returned or altered, or an order is cancelled, in circumstances outside an applicable statutory right, a 30% handling, production or cancellation charge may apply.

This charge helps to cover reasonable costs associated with the individually produced garment, including administration, pattern preparation, material and production work already undertaken.

Delivery charges and Fast Track Service fees are not refundable where the relevant delivery or priority production service has already been provided, except where applicable consumer law requires otherwise.

10.7. Promotional Discounts

Where a delivery discount, promotional offer or other benefit was conditional upon a minimum original order value, returning part of the order may reduce the retained order below the qualifying value.

Where permitted, the value of the original promotional benefit may then be taken into account when calculating the refund or credit due.

10.8. Size Exchanges & Alterations

If you have ordered the wrong size, please contact Westward Bound to discuss an exchange or alteration.

Size exchanges or alterations for correctly supplied Custom-Made garments are subject to a handling charge of 25% of the full garment price.

This reflects the fact that the original garment was individually Custom-Made for the customer as either a Standard Size or Tailored-for-You garment.

If Fast Track production is requested for the replacement garment, the relevant Fast Track Service fee will be payable again.

This charge does not apply where the sizing problem results from an error by Westward Bound or where statutory consumer rights apply.

10.9. Condition of Returned Garments

Garments accepted for contractual return or exchange must be returned in the condition in which they were supplied, subject to handling reasonably necessary to inspect them.

We cannot accept contractual returns where garments have been washed or where dressing aid, silicone polish or another surface treatment has been applied.

Please use only non-perfumed talcum powder when trying on a latex garment if required.

This clause does not restrict statutory remedies for faulty or otherwise non-conforming goods.

10.10. Damage, Neglect & Wear

Damage caused after delivery through accident, neglect, misuse, incorrect care or normal wear and tear is not considered a manufacturing fault.

If a garment develops a problem, we may request photographs before requiring its return. This helps us determine the most appropriate next step.

10.11. Faulty or Non-Conforming Goods

Where goods are faulty or otherwise fail to conform to the contract, Westward Bound will provide the remedy required by applicable consumer law.

Depending upon the circumstances, this may include repair, replacement, price reduction or refund.

Nothing within these Terms & Conditions restricts rights that cannot lawfully be excluded.

10.12. Return & Replacement Delivery Costs

For exchanges or contractual returns that are not the result of a Westward Bound error or manufacturing fault, the customer is responsible for return and replacement delivery costs.

Where a garment is faulty or Westward Bound supplied the wrong item, reasonable return and replacement delivery costs will be met where required by law.

10.13. Hygiene Clause

Certain garments of an intimate nature may be supplied subject to health-protection and hygiene restrictions.

Where a garment is supplied sealed for health-protection or hygiene reasons, the statutory cancellation exception may apply once that seal has been broken after delivery.

This may include garments such as thongs, briefs, jocks and boxer shorts.

Nothing in this clause affects the customer's rights where a garment is faulty, misdescribed or otherwise does not conform to the contract.

10.14. Return Timeframes

Where a statutory cancellation right applies, the statutory notification and return periods apply.

Where Westward Bound separately accepts a contractual return or exchange, customers should notify us within 14 days of delivery and return the garment within 30 days of delivery unless otherwise agreed.

Returns should be addressed to:

Westward Bound – Returns Department
2 Tavistock Place
Plymouth
Devon PL4 8AU
United Kingdom

10.14.1. United Kingdom & European Union

Where Westward Bound's contractual 30-day return period applies, goods must be returned no later than 30 days after delivery.

10.14.2. United States

Where Westward Bound's contractual 30-day return period applies, goods must be returned no later than 30 days after delivery.

10.14.3. All Other Countries

Where Westward Bound's contractual 30-day return period applies, goods must be returned no later than 30 days after delivery.

10.15. Returning Goods

Returns should be sent using an insured and tracked service requiring signature on delivery.

Please retain proof of posting.

Westward Bound cannot accept responsibility for returned goods until received by us, except where applicable law provides otherwise.

Where a parcel is returned following unsuccessful delivery or failure to collect it, re-dispatch charges may apply.

Reasonable costs arising from a return for which the customer is responsible may, where legally permitted, be deducted from any refund or credit otherwise due.

10.16. Worldwide – Additional Requirements When Returning Goods From Outside the UK

1. Clearly identify the shipment as returned goods on the customs declaration and accurately describe the contents.
2. Complete all courier and customs documentation required to identify the garments as goods being returned to their original country of export.
3. Where required, include supporting documentation such as a copy of the original Westward Bound invoice.
4. Shipping-agent charges, local import taxes and tariffs previously paid are non-refundable by Westward Bound unless applicable law requires otherwise.
5. Retain copies of all customs documentation and proof of posting, including the CN23 where applicable.

Customers are responsible for ensuring that customs declarations are accurate and complete.

10.17. Four for Three Special Promotional Offers

Where a Four for Three promotional offer applies:

1. If the item supplied free of charge is returned on its own, no monetary refund is due for that item.
2. If one of the paid items is returned, any refund will be calculated in accordance with Clause 10 and the original promotional terms, taking into account the value of the promotional benefit retained.

For further information and our returns form, please visit our Returns, Exchanges & Refunds Information.

11. Latex Colour Surcharges

Due to the higher base material cost of certain natural rubber latex sheeting, an additional 15% material surcharge applies to Warm White, Transparent, Semi-Transparent and Pearl Sheen colours, excluding trims.

Any applicable surcharge is clearly displayed before purchase.

12. Fast Track Service

1. Fast Track Service applies where garments within an order are either in stock or are being produced using the appropriate Fast Track option. Westward Bound does not normally part-dispatch orders.
2. Fast Track production begins within one hour of an order being accepted. Any amendment or cancellation request should therefore be made immediately.
3. The Fast Track charge relates to the provision of priority production. Once that service has commenced, the Fast Track Service fee is non-refundable, subject to statutory rights that cannot lawfully be excluded.
4. Where a garment is exchanged, credited or refunded, the underlying garment value and Fast Track Service charge are treated separately where appropriate.
5. For administrative convenience, the invoice may display the Fast Track surcharge within the total garment price.

13. Latex Garment Care

Natural rubber latex requires appropriate handling, cleaning and storage.

Damage caused by misuse, inappropriate care, sharp objects, unsuitable cleaning or polishing products, inappropriate contact with metals, prolonged exposure to sunlight, poor storage or other external causes is not considered a manufacturing fault where the garment itself was supplied in conformity with the contract.

Natural rubber latex can be damaged by sharp objects and long fingernails. Certain metals can also cause staining.

Latex garments should be cleaned after wear using appropriate methods, thoroughly dried and stored away from direct sunlight, excessive heat and materials capable of staining or damaging the latex.

For comprehensive guidance, please follow our Latex Clothing Care & Cleaning Guide.

Natural rubber latex is flammable and must be kept away from naked flames, fire and other sources of ignition.

14. Gift Vouchers

Westward Bound Gift Vouchers are intended to be transferable to and used by the purchaser or a third-party recipient.

A one-hour cancellation period is provided by Westward Bound immediately after purchase. During this period, a request to cancel should be made by email to [email protected].

After one hour, the Gift Voucher may be issued or made available for use by the purchaser or intended recipient. Once issued, transferred or redeemed, it may not be possible for Westward Bound to retract or cancel the voucher.

Gift Vouchers are valid for 12 months from the date of purchase unless otherwise stated.

The one-hour period described above is Westward Bound's operational cancellation policy and does not exclude any statutory cancellation or refund right that applies by law.

Where a Gift Voucher has been redeemed in whole or in part, any cancellation or refund entitlement will be determined in accordance with applicable law and these Terms & Conditions.

15. Product Safety, Warnings & Allergies

Products supplied to customers within the European Union are subject to applicable requirements of the EU General Product Safety Regulation (EU) 2023/988.

Where present, metal components used in Westward Bound garments are selected and supplied in accordance with applicable requirements relating to nickel release and skin contact.

Further information is available in our EU GPSR Compliance Information.

15.1. Natural Rubber Latex Allergy

Westward Bound latex garments are manufactured from natural rubber latex (NRL), rather than butyl- or petroleum-based synthetic rubber.

Natural rubber latex contains naturally occurring proteins capable of causing allergic reactions in susceptible individuals.

If you have a known natural rubber latex allergy or sensitivity, you should not purchase or wear Westward Bound latex garments.

If you are uncertain whether natural rubber latex is suitable for you, seek advice from a qualified healthcare professional before purchasing or wearing a garment.

Please read our Natural Rubber Latex Allergy Information for further information about natural rubber latex allergy, symptoms and precautions.

Nothing in this clause excludes or restricts liability where liability cannot lawfully be excluded or restricted.

15.2. Natural Rubber Latex Is Flammable

Natural rubber latex is a flammable material.

NRL can ignite when exposed to a naked flame or other suitable ignition source.

Keep Westward Bound latex garments away from fire, naked flames and other sources of ignition.