Welcome to our website
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Westward Bound's relationship with you in terms of this website. If you disagree with any part of these terms and conditions, please do not use our website. We may terminate your use of the site with immediate effect if you breach any of these Terms and Conditions.
Copyright
All information on this site is © Fortuna and Virtu Ltd t/a Westward Bound. Westward Bound is a Registered Trade Mark. Our registered office is at 2 Tavistock Place, Plymouth, Devon PL4 8AU.
Intellectual Property Rights
The Site and its content are protected by intellectual property rights, including copyright, and except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
Except as expressly authorised in writing either separately or pursuant to the terms of this Agreement by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, or of any Site property received by you as part of an order, in whole or in part. All rights not granted or licensed pursuant to these Terms are hereby expressly reserved to us.
Privacy Policy
We operate in accordance with the General Data Protection Regulation (GDPR) (EU) 2016.
Any personal data which to may provide to us is subject to our Privacy Policy as specifically outlined in the Privacy policy section on this website.
Payments
All payments made to Fortuna and Virtu Ltd t/a Westward Bound.
Major Credit / Debit cards accepted. The card must be registered at invoice address.
Cards are debited at point order placed and accepted.
Orders are only accepted after clearance of funds.
PayPal Payment Requests.
Payment must be made immediately order placed. In the event we have not received cleared payment within 48 hours of order transaction, your order will not be accepted onto our system.
Orders accepted via Bank Transfer by prior written arrangement.
Payment must be made by close of Banking the following day that order is placed.
Contact: helpline@westwardbound.com
All payments made in UK Pounds Sterling.
Delivery Times
Dispatch is three to four working days when all items ordered are available from stock.* These items are clearly separated within the "Available From Stock".
Made for you and dispatched within seven working days is available when selecting our Gold Fast Track service, 14 working days when utilising our Silver Fast Track facility.
Standard Service. Please allow between 25 to 30 working days for dispatch when a garment has to be made for you.
We reserve the right to charge a 20% cancellation/order amendment fee if garments are made-to-order, standard or tailored, and are cancelled/amended more than one working day after being placed.
N.B. Items go into production after a one working day cooling-off period, from this point onwards we are carrying out work and using raw materials on your behalf and upon your instruction. Fast Track fees are non-refundable.
As you can appreciate, we offer latex clothing in 11 sizes and 35 colours with 35 trim colour options. If not in stock, we make the garments as ordered. In this way, you get a garment made to your requirements and this is naturally reflective in time requirements for delivery.
* Stock items will be sent within three to four working days when ordered on their own, or together with other in-stock items. When ordered with items which are out of stock or need to be manufactured, all items will fall within working day dispatch time frame selected at the point of purchase.
All time frames are given in good faith. We are unable to accept responsibility for any delay due to events beyond our control. These include what is euphemistically called an "Act of God".
Christmas and New Year Holidays, 2023/2024
Our office, design studio and manufacturing departments will be closed from Friday the 22nd of December 2023 until Tuesday the 2nd of January 2024.
From the point of view of order fulfilment, this time is classed as seasonal non-working days. All orders placed during this period will be date accepted, from a manufacturing timescale, as if they were ordered on Tuesday, 2rd of January 2024.
Adding to Orders.
Any additional items required need to be placed as a brand new order and cannot be added to any order already placed.
Postage and Packaging
All goods sent under plain packaging and without identifying mark as to sender.
In case of non-delivery and parcels being returned to us, we use our street address:
2 Tavistock Place, Plymouth PL4 8AU on all parcels.
We do not use the company or website name on any parcels.
P&P is a flat rate, irrespective of a value of goods ordered. See below:
Delivery
UK Special Offer. Free UK Delivery (Fully Insured) on Orders Above £275.00.
Otherwise:
UK Express (Fully Insured). One working day from point of dispatch £9.75.
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European Union Special Offer
Save 50% on Postage and Shipping Fees on orders Above £350. Discounted Price £9.75 (Fully Insured).
Otherwise:
Via DHL Delivery at Place, including Packstations. Dispatched at point order full. Delivery is Two to Four working days thereafter (Fully Insured). £19.50.
All goods are sold NET (minus UK VAT @ 20%).
All our garments are made in the UK. As such, and in line with the EU-UK Trade and Cooperative Agreement, 2020, no import tariffs/duties are due.
Local Import Taxes (VAT) are payable by the recipient, as per the requirements of the individual country. If you have bought the garments to be sent to a third party, please advise them accordingly. Standard shipping agent fees apply.
Rubber Apparel. Commodity Code: 4015900000.
Duty and Taxes Made Simple: https://www.simplyduty.com/import-calculator/
International Special Offer
Save 50% on Postage Fees, seven to 10 working days on orders Above £350. Discounted Price £14.75 (Fully Insured).
Otherwise:
Via DHL International. Seven to ten working days (Fully Insured). £29.50.
Incoterms 2020, DAP (Delivered at Place) apply. All goods are sold NET (minus UK VAT @20%).
Where applicable, local taxes and import tariffs are payable by the recipient, as per the requirements of the individual country. If you have bought the garments to be sent to a third party, please advise them accordingly. Where applicable, standard shipping agent fees apply.
Rubber Apparel. Commodity Code: 4015900000.
Duty and Taxes Made Simple: https://www.simplyduty.com/import-calculator/
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All delivery options are based upon the order being fully in stock / made for you, and at the point of dispatch.
Packages not delivered/collected and returned to us are subject to flat rate P&P costs for re-dispatch.
Penalties
A £40 administration fee is applied on parcels returned to us because an incorrect address was provided at checkout, or the delivery was rejected by the recipient.
Non-Payment of EU Import VAT/International Tariffs
All parcels sent with EU import VAT, or International tariffs payable are dispatched in full agreement that the recipient will meet these costs. The non-payment of any import taxes renders the garments subject to disposal/destruction by the holding courier. We strongly advise that this path is avoided.
Returns, Exchanges and Refunds.
We appreciate that you will need to see the garments to be fully satisfied with your purchase. Balanced against this we naturally have to stipulate some restrictions that are in line with the UK Consumer Contracts Regulations 2014.
We advise you send goods to be "signed for" via special delivery or recorded post. We can not accept responsibility for items lost in transit.
Please ensure you check your garment upon delivery, you will need to notify us via email to helpline@westwardbound.com within 24 hours if there is a problem with your order.
If you have an issue with your garment, please contact us, as stipulated above, send photographs to highlight your concern. This will give us an immediate understanding of the problem. Where appropriate, we will need to you to return the garments for inspection, and an informed written conclusion/resolution.
Where the error is our fault. Extent of liabilities
We cannot be held liable for misuse of a lack of care by a customer. All items are individually checked prior to dispatch.
The responsibility for ensuring the accuracy of goods ordered and delivery address is, unsurprisingly, that of the customer. In the event that you have made an error when placing your order, click reply and notify us immediately within 24 hours by email: helpline@westwardbound.com.
A 30% handling and restocking fee, for the full cost of the item, is charged for garments that have been made-to-order; standard or tailored for you. Delivery costs and our Fast Track service are not refundable.
Postage discounts/special offers based upon value at the point of sale may become void. This sum becomes automatically payable and will be deducted from any refund/credit due.
If you have ordered the wrong size, please return the garment for an exchange to the correct size.
Size exchanges/alterations are subject to a handling fee of 25% of the full cost of the item. The original garment/s having been made specifically for you, either as a Standard Size or as Tailored for You item. If Fast Track is required for this exchange, you will be charged this service fee again.
We cannot accept garments back in a dressing aid or shine has been applied to the latex, please ensure you use only a non-perfumed talcum powder when trying the garment on.
Damage to the garment or faults caused by neglect, misuse or normal wear and tear are not covered. In the event of an issue with a garment we may request a photograph prior to it being returned to us. This will help ascertain the best course of action.
We reserve the right to offer a repair or exchange for damaged goods, a refund will only be offered at our discretion.
All exchanges must include postage unless there is a proven fault in manufacture, in which case postage to us will be refunded and replacement item sent free of carriage charges. All goods are inspected prior to dispatch to mitigate such a situation.
Hygiene Clause - Garments of an 'intimate nature', such as thongs and briefs are unable to be returned for reasons of health protection and hygiene.
You must notify us of any return within 14 days of delivery, you have another 14 days to return the goods to us.
We cannot accept goods returned later than 28 days from delivery to you.
All returns must be sent Insured and to be signed for by us on delivery. We do not accept any liability for goods lost during transit.
Packages not delivered / collected and returned to us are subject to flat rate P&P costs for re-dispatch.
All costs and disbursements relating to returned parcels are the responsibility of the customer, and will be billed accordingly. This includes a deduction from any credit/refund that may fall due.
Additional Requirements when Returning Goods from Outside of the UK
For further information and returns form please visit our Returns page.
Latex Surcharges
Due to the base cost of sheet rubber, an additional levy of 15% is regrettably placed on Bronze, all Transparent, Semi Transparent and Pearl Sheen Colours (does not apply to trims). This surcharge is clearly shown at the time of purchase.
Fast Track
Fast Track items only qualify as such when ordered with other garments that are in stock or that are Fast Tracked. We do not part dispatch.
Please note that Fast Track surcharge classes as a service provided and as such do not form part of the material value of a returned / cancelled item ordered via this option.
The base price of the garment being as originally shown and it is this price that will be exchanged against, credited or refunded.
Our invoice shows the fast track surcharge within the price of the garment for convenience only.
Take Care of your latex
You agree that Latex by its own nature is a fragile material and great care needs to be taken in its handling and storage. If treated correctly, your garment will last you for many years.
Latex is inherently flammable and must be kept away from naked flames.
Latex tears easily and you need to avoid sharp objects, long nails can be a major source or indenting or even ripping a garment.
Avoid direct contact with metal objects as these can lead to staining.
Take care when putting on your latex clothing, we recommend using our M043 Rub-Her Silicone Based Lubricant. This liquid not only acts as a dressing aid, enabling the smooth pulling on of your garment, it also is a polishing liquid enabling you to obtain the desired high gloss effect.
When taking off your latex clothing you must ensure you clean it properly by lightly washing it in tepid soapy water (a mild washing-up liquid will suffice) to remove any sweat or silicone from the surface of the latex. Pat dry with a soft towel or hang to dry.
As originally sent to you, give your garment a light dusting with talcum powder to prevent the surfaces from sticking together.
Hang in a dark place, we additionally advise placing a black bag over the garment and hanger to help ensure it is kept as dark as possible.
If you do not wish to hang the garment, talc then loosely fold and place the item in a black plastic bag. Place the bag in a dry, dark place. Ensure you place tissue paper between the latex and any metal fastenings or buttons to avoid any possibility of staining
Always remember that the sun's ultraviolet rays have a degrading effect upon latex. Keep out of direct sunlight.
When taking out of storage use our M006 Rubberotix Polishing Liquid to remove all traces of talcum powder and your garment is ready to be worn once again.
Natural Rubber Latex Allergy
Our Latex Garments are produced from Natural Rubber Latex as opposed to butyl - or petroleum-based synthetic rubbers.
Natural rubber latex (NRL) is a milky fluid obtained from the Hevea brasiliensis tree, which is widely grown in South East Asia, and other countries. NRL is an integral part of thousands of everyday consumer and healthcare items.
The proteins contained with NRL can cause allergic reactions to Latex. More than 40,000 products used in homes, schools and medical settings contain latex, including common items such as condoms, rubber bands, balloons, carpet backing, surgical and examination gloves, clothing elastic, toys, sink mats, foam pillows, anaesthesia equipment, IV catheters, elastic bandages, adhesive tape, electrode pads, etc.
People who are allergic to latex may also react to banana, avocado, kiwi fruit, chestnut, plum, peach, cherry, apricot, fig, papaya, tomato, potato and some other plant foods. The list is still growing. The reason is that these plants contain proteins, which are similar enough to latex proteins to react with our allergy-producing antibodies to latex.
Latex allergy, or hypersensitivity, occurs when the body's immune system reacts to proteins found in NRL. Some individuals have specific antibodies, called IgE antibodies, that make them hypersensitive to the proteins in NRL. IgE-mediated reactions to latex proteins are responsible for most, and for the most severe allergic reactions to latex.
The onus is on you the consumer to ensure that you do not have a latex rubber allergy prior to making a purchase.
