UK Special Offer. Free UK Delivery (Fully Insured) on Orders Above £250.00.
UK Express (Fully Insured). One working day from point of dispatch £9.50.
UK Standard. Three to five working days from point of dispatch. Recorded / Signed For. £6.95
European Union. Three to five working days (Fully Insured). £15.00.
International - Rest of the World. Five to seven working days (Fully Insured). £30.00.
All delivery options are based upon order being fully in stock / made for you, and at the point of dispatch.
*Dispatch is one to three working days when all items ordered are available from stock.*
Stock marked as "RM" Ready Made is held in a separate warehouse from our made to order stock dispatch room, as such there is a slight lag of 3/4 days for dispatch. All items being checked thoroughly prior to dispatch.
Please allow within 20 working days for dispatch when a garment has to be made for you.
Customer Option. Gold Fast Track. Made for you and dispatched within six working days.
Customer option. Silver Fast Track. Made for you and dispatched within 12 working days.
We are an Original Design and Manufacturing company, not a reseller. As you can appreciate, we offer latex clothing in 11 sizes and 35 colours with 35 trim colour options. If not in stock, we make the garments as ordered. In this way, you get a garment made to your requirements, this is naturally reflective in time requirements for delivery.
* Items marked as "in stock" within one to three working days when ordered on their own, or with other items which are available for immediate delivery. When ordered with items which are out of stock or need to be manufactured, all items will fall within the six - 20 working days and will be made for you within the time frame selected.
Returns, Exchanges and Refunds. Please print and use the Returns Form PDF at the bottom of this page.
We sensibly operate a without quibble returns, exchange and refund policy to allow for ease of returns and the vagaries of distance selling. We appreciate that you will need to see the garments to be fully satisfied with your purchase. Balanced against this we naturally have to stipulate some common sense restrictions that are in line with the Consumer Contracts Regulations 2014.
Exchanges or refunds on returned goods are only accepted if they are carefully repacked in original packaging before being returned and are still in a new condition, with tags, not odorous, creased or worn.
All exchanges must include postage unless there is a proven fault in manufacture, in which case postage to us will be refunded and replacement item sent free of carriage charges. All goods are inspected prior to dispatch to mitigate such a situation.
For obvious reasons of hygiene we do not accept the return of items of an intimate nature, such as thongs and briefs, unless they show signs of a fault in manufacture as described above.
You must notify us of any return within 14 days of delivery, you have another 14 days to return the goods to us. We cannot accept goods returned later than 28 days from delivery to you. All returns must be sent Insured and to be signed for by us on delivery.
Packages not delivered / collected and returned to us are subject to flat rate P&P costs for re-dispatch.
Fast Track Surcharge.
The Fast Track surcharge classes as a service provided and as such does not form part of the material value of a garment. The base price of the returned garment being as originally shown (minus Fast Track charge) and it is this price that will be exchanged against, credited or refunded.
How long will it take until I get my money back?
We will refund you within 14 days.
The Consumer Contracts Regulations have applied since 13 June 2014 and replace the Distance Selling Regulations 2000.
Remember, refunds can only be given on items which are returned to us within the timeframe stipulated above.
All Bank Fees are the responsibility of the payee.
Instructions on how to return goods to Westward Bound.
Please put in writing why you are returning your garment and let us know what you require: exchange / help with sizing, a credit or a refund. Once you have done this please wrap the items with care, package securely and send it to the address below*.
Please use the returns sticker attached to your invoice, this allows us to process your request much faster.
Return of latex garments.
Ensure you place tissue paper between the latex and any metal fastenings or buttons to avoid any possibility of staining. Any goods not wrapped as such and suffering from consequential staining can not be accepted as a return.
We advise you send by special delivery or recorded post. We can not accept responsibility for items lost in transit.
Please ensure you use the returns label found on the bottom right of your invoice.
* Westward Bound, Returns Department, 2 Tavistock Place, Plymouth, Devon, PL4 8AU. UK
This returns policy does not affect your statutory rights.
Overseas Returns / Custom Duty.
If returning goods from overseas, please ensure you state clearly on the packaging that goods are being returned for exchange or refund, otherwise the customs duty must be paid.
We will refuse any parcels that have had this charge added and the parcel will be returned to you for payment.