Designed & Handmade In England
Fast Track - Six Day Make & Dispatch Service Available
Worldwide Delivery Available from the UK

Delivery and Returns.

Delivery.

UK Special Offer. Free UK Delivery (Fully Insured) on Orders Above £250.00.

Otherwise:
UK Express (Fully Insured). One working day from point of dispatch £9.50.

European Union.

  • Three to five working days (Fully Insured). £15.00.
  • Via DHL including Packstations (Fully Insured). £18.00.

International - Rest of the World.

  • Seven to ten working days (Fully Insured). £25.00.
  • Parcelforce International (Fully Insured). £50.00.

All delivery options are based upon the order being fully in stock / made for you, and at the point of dispatch.

Import Duties (Outside EU).

Import duties liable as per requirements of individual Country.

Dispatch Times.

Stock items* will be sent within three to four working days when ordered on their own, or together with other in-stock items. All items will fall within the 20 working day or six/12 working day Fast Track dispatch timeframe when ordered with items which are out of stock and need to be made for you.

* Stock items are held in a separate warehouse from our made-to-order stock dispatch room. As such, there is a slight lag of three to fours days for dispatch. All items being thoroughly checked prior to dispatch.

Standard Service. Please allow within 20 working days for dispatch when a garment has to be made for you.

Customer Option. Gold Fast Track. Made for you and dispatched within six working days.

Customer Option. Silver Fast Track. Made for you and dispatched within 12 working days.

All dispatch times are from the point at which funds are cleared.

We are an Original Design and Manufacturing company, not a reseller. As you can appreciate, we offer latex clothing in 11 sizes and 35 colours with 35 trim colour options. If not in stock, we make the garments as ordered. In this way, you get a garment made to your requirements, this is naturally reflective in time requirements for delivery. 

* Items marked as "in stock" within one to three working days when ordered on their own, or with other items which are available for immediate delivery. When ordered with items which are out of stock or need to be manufactured, all items will fall within the six - 20 working days and will be made for you within the time frame selected.

Returns, Exchanges and Refunds.  Please print and use the Returns Form PDF at the bottom of this page.

We sensibly operate a without quibble returns, exchange and refund policy to allow for ease of returns and the vagaries of distance selling. We appreciate that you will need to see the garments to be fully satisfied with your purchase. Balanced against this we naturally have to stipulate some common sense restrictions that are in line with the Consumer Contracts Regulations 2014.

Exchanges or refunds on returned goods are only accepted if they are carefully repacked in original packaging before being returned and are still in a new condition, with tags, not odorous, creased or worn.

Please ensure you check your garment upon delivery, you will need to notify us via email to helpline@westwardbound.com within 24 hours if there is a problem with your order.

If the garments you have ordered have a manufacturing fault or are not what you have ordered, we will naturally repair, exchange or issue a credit note. We cannot be held liable for misuse of a lack of care by a customer. All items are individually checked prior to dispatch.

We reserve the right to charge a 30% handling and restocking fee for goods made-to-order specifically for a customer. Delivery costs and our Fast Track service are not refundable.

If you have ordered the wrong size, please return the garment for an exchange to the correct size. If Fast Track is required for this exchange, you will be charged this service fee again.

We cannot accept garments back in a dressing aid or shine has been applied to the latex, please ensure you use only a non-perfumed talcum powder when trying the garment on.

Damage to the garment or faults caused by neglect, misuse or normal wear and tear are not covered. In the event of an issue with a garment we may request a photograph prior to it being returned to us. This will help ascertain the best course of action.

We reserve the right to offer a repair or exchange for damaged goods, a refund will only be offered at our discretion.

All exchanges must include postage unless there is a proven fault in manufacture, in which case postage to us will be refunded and replacement item sent free of carriage charges. All goods are inspected prior to dispatch to mitigate such a situation.

For obvious reasons of hygiene we do not accept the return of items of an intimate nature, such as thongs and briefs, unless they show signs of a fault in manufacture as described above.

You must notify us of any return within 14 days of delivery, you have another 14 days to return the goods to us.

We cannot accept goods returned later than 28 days from delivery to you.

All returns must be sent Insured and to be signed for by us on delivery. We do not accept any liability for goods lost during transit.

Packages not delivered / collected and returned to us are subject to flat rate P&P costs for re-dispatch.

Additional Requirements when Returning Goods from Outside of the EU.

The following information must be clearly written on the customs form: 'RETURNED GOODS (CLOTHING). NO COMMERCIAL VALUE".

Please ensure that you complete all courier paperwork confirming that the items are being returned to their original country of export. This may involve attaching a copy of your invoice from us as proof. Failure to do this will render customs liable on the return.

We will regrettably refuse/invoice you the full cost for any parcels that have had this charge added. The onus naturally falls upon you to ensure all documentation is completed in full.

Fast Track Surcharge.

The Fast Track surcharge classes as a service provided and as such does not form part of the material value of a garment. The base price of the returned garment being as originally shown (minus Fast Track charge) and it is this price that will be exchanged against, credited or refunded. 

How long will it take until I get my money back?

We will refund you within 14 days.

The Consumer Contracts Regulations have applied since 13 June 2014 and replace the Distance Selling Regulations 2000. 

Remember, refunds can only be given on items which are returned to us within the timeframe stipulated above. 

All Bank Fees are the responsibility of the payee. 

Instructions on how to return goods to Westward Bound.

Please put in writing why you are returning your garment and let us know what you require: exchange / help with sizing, a credit or a refund. Once you have done this please wrap the items with care, package securely and send it to the address below*. 

Return of latex garments. 

Ensure you place tissue paper between the latex and any metal fastenings or buttons to avoid any possibility of staining. Any goods not wrapped as such and suffering from consequential staining can not be accepted as a return. 

We cannot accept garments back in a dressing aid or shine has been applied to the latex, please ensure you use only a non-perfumed talcum powder when trying the garment on.

We advise you send by special delivery or recorded post. We can not accept responsibility for items lost in transit.

Westward Bound, Returns Department, 2 Tavistock Place, Plymouth, Devon, PL4 8AU. UK

This returns policy does not affect your statutory rights.

Returns Form

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