Terms & Conditions

Payment

All payments made to: Fortuna and Virtu Ltd.

Major credit cards accepted. Card must be registered at billing address. In the event card used is not matched with Billing Address we reserve the right to seek proof of cardholder's address. We will contact you accordingly.

All payments made in UK Pounds Sterling.

Cheques accepted if drawn against UK Bank only.

Make cheques (crossed) or Postal Orders (crossed) payable to: Fortuna and Virtu Ltd

If sending cash, please ensure that it is sent guaranteed delivery.

Any personal details (such as names, addresses and credit card details) are held solely by Fortuna and Virtu Ltd and third party card facilitator from transactions – Protx. Information is not sold or passed on to any other companies.

A charge of 20% will be applied to an order, once accepted, if cancelled within stated delivery times. This is to cover costs in administration and production. Orders are deemed to be accepted at the point at which payment is made.

Credit / Debit Card

Cards are debited at point order placed, please allow up to 28 days (UK) /35 days elsewhere for despatch. Your Card will be invoiced in the name “Fortuna”, and a third party service provider – Protx. This is obviously more discreet than our domain name.

Orders Outside UK. If your order has been placed using our currency selector, please note the final invoice debiting of your card will be in UK sterling. The debit will be applied at the point of sale.

Exchanges and Refunds

Exchanges or refunds on returned goods are only accepted if they are carefully repacked before being returned and are still in a new condition, not creased or worn. All exchanges must include postage.

NOTE: For reasons of hygiene, our Bondage, Dildo, Wigs and Underwear ranges will only be exchanged if they show signs of a fault in manufacture. All goods are thoroughly checked prior to posting. We cannot accept goods returned later than 10 days (UK) and 14 days (elsewhere) from date of posting from our warehouse.

Overseas Returns / Customs Duty

If returning goods from overseas, please ensure you state clearly on the packaging that goods are being returned for exchange or refund, otherwise customs duty must be paid.

We will unfortunately refuse any parcels that have had this charge added and the parcel will be returned to you for payment.

Postage and Packaging Rates

UK Orders

For orders totalling (UK Pounds) £1.00 - £20.00 £2.00

For orders totalling (UK Pounds) £20.00 - £60.00 10%

For orders totalling above (UK Pounds) £60.00 5%

EEC Orders (outside UK) - For all orders add 10%

Overseas Orders- For all orders add 15%

Insurance

All orders are sent at the risk of the purchaser unless fully Insured. The cost of Insurance is an additional (UK Pounds) £3.50 / Recorded Delivery (UK Pound) £1.00. Recorded covers you to a value of £26.00. We advise the default option of Full Insurance to cover full cost of order – please choose accordingly.

All packages returned to us unclaimed will be subject to additional post and packing charges before being reposted.

Delivery

Please allow 28 days for delivery (35 days if delivery is to a destination outside the UK).

All goods sent under plain packaging, and without any identifying mark as to sender. We simply use our street address, 2 Tavistock Place, Plymouth, Devon PL4 8AU, in case on non-delivery and packages being returned to us.

Import Duties (Outside EU)

Import duties liable as per requirements of individual Country.

Size Surcharges

We regret that due to costs of material, sizes 18+ incur a 10% surcharge. This will be added at our end.

Latex Surcharges

Due to the base cost of sheet rubber, an additional levy of 10% is regrettably placed on Bronze, White, Transparent, Pearlsheen Silver, Pearlsheen Pewter, Pearlsheen Purple and Pearlsheen Blue (does not apply to trims).

Natural Rubber Latex Allergy

Our Latex Garments are produced from Natural Rubber Latex as opposed to butyl - or petroleum-based synthetic rubbers.

Natural rubber latex (NRL) is a milky fluid obtained from the Hevea brasiliensis tree, which is widely grown in South East Asia, and other countries. NRL is an integral part of thousands of everyday consumer and healthcare items.

The proteins contained with NRL can cause allergic reactions to Latex. More than 40,000 products used in homes, schools and medical settings contain latex, including common items such as: condoms, rubber bands, balloons, carpet backing, surgical and examination gloves, clothing elastic, toys, sink mats, foam pillows, anaesthesia equipment, IV catheters, elastic bandages, adhesive tape, electrode pads, etc.

People who are allergic to latex may also react to banana, avocado, kiwi fruit, chestnut, plum, peach, cherry, apricot, fig, papaya, tomato, potato and some other plant foods. The list is still growing. The reason is that these plants contain proteins, which are similar enough to latex proteins to react with our allergy-producing antibodies to latex.

Latex allergy, or hypersensitivity, occurs when the body's immune system reacts to proteins found in NRL. Some individuals have specific antibodies, called IgE antibodies, that make them hypersensitive to the proteins in NRL. IgE-mediated reactions to latex proteins are responsible for most, and for the most severe allergic reactions to latex.

The onus is on you the consumer to ensure that you do not have this problem prior to making purchase.